Ordering an East4Serv service

Before you begin

Sign in to an active client account. Only a plan published in the service catalog can be added to the cart. The account currency must match the plan currency.

Place a request

1. Open the service store and read the relevant service page.
2. For a published plan, select Add to cart. The cart shows the current price, billing cycle, and setup fee.
3. Review the estimate and sign in if prompted.
4. Enter deployment notes and submit the request.
5. Open My orders to follow its status.

What the statuses mean

Pending means staff has not approved the request. Processing means staff has reviewed it and prepared a private draft invoice. A draft is not payable until staff publishes it. Fraud review indicates a manual hold; Cancelled means it will not progress.

Billing and provisioning

The initial amount is an estimate before applicable tax and custom work. Submitting an order does not debit an account or provision a server. Review any published invoice in the portal before payment. Contact support if the plan or currency shown is wrong.